common questions
What can we help you with?
Generally
We automatically send out an order confirmation after a completed purchase, occasionally it may end up in the junk mail.
No! Fast delivery and no customs fees!
We automatically send out an order confirmation after a completed purchase, occasionally it may end up in the junk mail.
Yes, we offer free shipping for orders over SEK 599
Absolutely! Just contact us via email, contact form or send a PM on Facebook/Instagram (@soul.beauty.se). Please describe your skin problem and what you are looking for, and our skin therapists will respond as soon as possible.
Delivery
If you have ordered a larger order that does not fit in a regular mailbox, the order can instead be redirected to a postal agent for collection. You will receive a notification about this from Bring.
Contact us at hej@soulbeauty.se and we will help you further.
We automatically send out an order confirmation after a completed purchase, occasionally it may end up in the junk mail.
No, we currently only offer delivery by post.
The post office sends a reminder if you forget or have not had the opportunity to pick up your ordered package.
If the package is not collected by the specified date, it will be returned to us, and you will be charged a fee of SEK 69 to cover the costs we incur in connection with the uncollected package. Uncollected products are not covered by the right of withdrawal.
Yes, all packages are sent with a tracking number. You can find the link/tracking number in an SMS or email from Bring (the Transporter).
The package is considered delivered from our side to the buyer when Posten/Bring (the carrier) confirms delivery in the mailbox/at the door or at the Post Office (the Post Office will notify you when the package can be collected).
Yes you can.
Return of goods is charged with SEK 89 in shipping costs. (Example: The product being returned costs SEK 189, where SEK 89 is deducted for shipping = SEK 100 is refunded)
Send us an email with a brief description of why you want to return the item. We will send you a pre-stamped label by e-mail, which you print and attach to the carton. Drop it in at your nearest post office.
Our Korean products
Questions regarding our products
Of course, we have something for everyone.
No, that's not true! Skin is skin. As with any skin care product, we recommend looking for products that suit your skin such as dry, sensitive, acne-prone, oily, etc. Everyone has different problems and is in different skin situations. Our skin care products are formulated to address these universal skin concerns and keep skin healthy and strong.
Sunscreen is good for your skin every day! We often hear that people choose to skip the sunscreen when they work indoors or when it's not sunny outside.
Unfortunately, the sun's rays penetrate the clouds and even the window pane if you sit close, then you are actually affected by the sun. Sun damage is real, and not protecting ourselves from the sun can be the most damaging thing we can do to our skin. If you get into the habit of using sunscreen every day before you step out the door, this will have a big positive impact on your skin in 10-20 years.